Capabilities · Global Field Support
On-Demand IT Field Force at Global Scale
IT service demands fluctuate, challenging dispersed enterprises to scale internal staff up and down. Enterprises retain ReliaSource to mobilize on-demand to surges — tapping a scalable network of technicians, logistics facilities, automation platforms, manufacturer partnerships, project management offices, and technology consultants. In this factory-like capacity, ReliaSource has deployed 3.5M+ devices globally.
Track record
Selected Deployments
| Device type | Quantity | Sites | Duration |
|---|---|---|---|
| Phones | 100,000+ | 1,700+ | 18 months |
| Laptops | 45,000+ | 1,400+ | 6 months |
| Laptops | 40,000+ | 50+ | 9 months |
| Laptops | 35,000+ | 700+ | 18 months |
| Servers | 8,000+ | 1,110+ | 14 months |
| Switches | 5,000+ | 1,000+ | 2 years |
| Video Displays | 3,000+ | 350+ | 12 months |
| Kiosks | 1,600+ | 1,250+ | 8 months |
The 5D Model
Five Vertically Integrated Disciplines
ReliaSource's 5D Model builds upon its standing infrastructure to vertically integrate critical support tasks into a performance-driven suite of fixed-price services that adjust dynamically to demand — saving agencies cost compared to full-time staff models.
Direct
Project management offices using automation platforms to architect solutions & accelerate concurrent workloads.
Deploy
Certified, local technicians surveying sites & implementing infrastructure globally.
Depot
Advanced facilities managing asset logistics, lifecycles, configurations & warranties.
Dispatch
Remote & onsite technicians diagnosing & resolving urgent, complex incidents.
Dedicate
Specialized, resident engineers developing, integrating & maintaining critical enterprise systems & infrastructure.
In practice
Representative Engagements
Phones
- 1,700+ sites managed
- 100,000+ phones deployed in 18 months
- 22,000+ phones upgraded & fulfilled
- 200+ technicians dispatched annually
- Contact Center platform for 84M calls/year
Laptops
- 1,400+ sites managed
- 45,000+ laptops deployed in 6 months
- 70,000+ laptops warrantied
- 50,000+ repair requests fulfilled
- 100+ desktop images for 60+ state agencies
Kiosks
- 1,250+ sites managed
- 1,600+ kiosks deployed in 8 months
- 5,000+ parts stocked & fulfilled
- 100+ technicians dispatched annually
- Check-in application for 28M visitors/year
Technological Expertise
- Compute — PCs, servers, storage devices
- Unified Communications — VoIP phones & gateways, VTC endpoints, digital recording appliances (DRAP)
- Network — switches, routers, wireless access points, modems
Corporate Infrastructure
- Nationwide roster of 600+ on-demand technicians
- Contractor-owned, contractor-operated depots
- Proprietary ServiceNow management instances
- Advanced manufacturer partnerships & engineering network
- Centralized & systematic Project Management Office
FAQ
IT Field Services, Explained
What is global field support?
Global field support is an on-demand IT field services model that lets dispersed enterprises scale technical staff up and down as demand fluctuates. ReliaSource mobilizes to IT surges by tapping a standing network of technicians, logistics facilities, automation platforms, and manufacturer partnerships — instead of requiring agencies to carry full-time staff.
How does ReliaSource scale for large IT deployment surges?
ReliaSource draws on a nationwide roster of thousands of on-demand technicians, contractor-operated depots, proprietary ServiceNow instances, and manufacturer partnerships. This standing infrastructure has deployed 3.5M+ devices across thousands of sites globally, and pairs with our technology modernization and citizen-facing solutions practices on larger programs.
What is ReliaSource's 5D Model?
The 5D Model vertically integrates field support into five fixed-price disciplines: Direct (project management and automation), Deploy (certified local technicians implementing infrastructure), Depot (asset logistics, lifecycle, and warranty management), Dispatch (remote and onsite incident resolution), and Dedicate (resident engineers maintaining critical systems). Explore the full capabilities portfolio for related services.