Capability · Global Field Support
On-Demand IT Field Force at Global Scale
IT service demands fluctuate, challenging dispersed enterprises to scale internal staff up and down. Enterprises retain ReliaSource to mobilize on-demand to surges — tapping a scalable network of technicians, logistics facilities, automation platforms, manufacturer partnerships, project management offices, and technology consultants. In this factory-like capacity, ReliaSource has deployed 3.5M+ devices globally.
Track record
Selected Deployments
| Device type | Quantity | Sites | Duration |
|---|---|---|---|
| Phones | 100,000+ | 1,700+ | 18 months |
| Laptops | 45,000+ | 1,400+ | 6 months |
| Laptops | 40,000+ | 50+ | 9 months |
| Laptops | 35,000+ | 700+ | 18 months |
| Servers | 8,000+ | 1,110+ | 14 months |
| Switches | 5,000+ | 1,000+ | 2 years |
| Video Displays | 3,000+ | 350+ | 12 months |
| Kiosks | 1,600+ | 1,250+ | 8 months |
The 5D Model
Five Vertically Integrated Disciplines
ReliaSource's 5D Model builds upon its standing infrastructure to vertically integrate critical support tasks into a performance-driven suite of fixed-price services that adjust dynamically to demand — saving agencies cost compared to full-time staff models.
Direct
Project management offices using automation platforms to architect solutions & accelerate concurrent workloads.
Deploy
Certified, local technicians surveying sites & implementing infrastructure globally.
Depot
Advanced facilities managing asset logistics, lifecycles, configurations & warranties.
Dispatch
Remote & onsite technicians diagnosing & resolving urgent, complex incidents.
Dedicate
Specialized, resident engineers developing, integrating & maintaining critical enterprise systems & infrastructure.
In practice
Representative Engagements
Phones
- 1,700+ sites managed
- 100,000+ phones deployed in 18 months
- 22,000+ phones upgraded & fulfilled
- 200+ technicians dispatched annually
- Contact Center platform for 84M calls/year
Laptops
- 1,400+ sites managed
- 45,000+ laptops deployed in 6 months
- 70,000+ laptops warrantied
- 50,000+ repair requests fulfilled
- 100+ desktop images for 60+ state agencies
Kiosks
- 1,250+ sites managed
- 1,600+ kiosks deployed in 8 months
- 5,000+ parts stocked & fulfilled
- 100+ technicians dispatched annually
- Check-in application for 28M visitors/year
Technological Expertise
- Compute — PCs, servers, storage devices
- Unified Communications — VoIP phones & gateways, VTC endpoints, digital recording appliances (DRAP)
- Network — switches, routers, wireless access points, modems
Corporate Infrastructure
- Nationwide roster of 600+ on-demand technicians
- Contractor-owned, contractor-operated depots
- Proprietary ServiceNow management instances
- Advanced manufacturer partnerships & engineering network
- Centralized & systematic Project Management Office