Capabilities · Citizen-Facing Solutions
Citizen-Centric Technology, Measurable Impact
ReliaSource pioneers citizen-centric technologies to streamline the delivery of public services across onsite, digital, and virtual engagements. Measuring returns in mission-oriented terms — like session-time reductions — ReliaSource scales unit efficiencies across millions of replicable tasks, saving agencies millions of dollars annually.
ReliaSource's roadmaps guide investments toward the greatest addressable opportunities, the most impactful solutions, and the most efficient implementation pathways — objectively researching and refining agencies' connections to their citizens. In support of 100M+ agency beneficiaries nationwide, ReliaSource:
- Designs, prototypes, tests, manufactures, deploys and maintains thousands of self-service kiosks, applying Human-Centered Design and Accessibility principles to use cases like requesting documentation, applying for benefits, and appealing agency decisions.
- Architects Smart Office ecosystems of 5G, wireless access, RFID, surveillance, biometric authentication, and detection devices that feed AI-enabled monitoring software for real-time insight into visitor throughput and experience.
- Integrates AI-enabled voice/video (Cisco/Avaya/Microsoft) and case management platforms (ServiceNow) to promote self-service, remote, and automated processing of citizen applications — improving session times, accuracy, and satisfaction.
- Differentiates consultations with Enterprise Visualization & Optimization deliverables mapping the Baseline State, Solution State, and Strategic Transition of agencies' citizen-facing functions, yielding SMART investment plans.
Consulting expertise
Where We Add Value
- Digital Transformation
- Customer Experience
- Smart & Connected Offices
- Self-Service & Automation
- Unified Communications
- Telehealth
- Monitoring & Analytics
- Human-Centered Design
- ADA/508 Accessibility
- Process & Organizational Optimization
Our methodology
A Three-Phased Approach
- Baseline Analysis
- Solution Recommendation
- Roadmap Design
- Strategy Implementation
- Operational Refinement
Technological expertise
Platforms & Partners
Self-Service
- Kiosks — Kiosk Information Systems
- Digital Signage — Hughes, LG, Samsung
- Point of Sale — Ingenico, Zebra
- Virtual Desktop — HP
- Mobile/Web Applications
Monitoring
- RFID Readers — Zebra, Impinj
- Surveillance — LiveView Technologies
- IoT Sensors & Platforms — Cisco
- Biometric Authentication — IDEMIA
- Weapons Detection — Evolv
Unified Communications
- Contact Center — Avaya, Cisco
- Video Teleconferencing — Cisco, Microsoft, Polycom
- Digital Recording — Justice AV Solutions
- Virtual Agent — Avaya, ServiceNow
Software & Data
- Case Management — ServiceNow, Pega, Appian, Salesforce
- Intelligent Document Processing — UiPath, HyperScience
- Data Analytics — Alteryx, HubSpot
- Wireless — Cisco APs, Verizon & Cisco/Cradlepoint 5G
FAQ
Citizen-Facing Technology, Explained
What are citizen-facing solutions?
Citizen-facing solutions are the technologies government agencies use to deliver public services across onsite, digital, and virtual channels — such as self-service kiosks, smart offices, unified communications, and case management. ReliaSource designs, deploys, and maintains these systems to reduce session times, improve accuracy, and raise satisfaction for agency beneficiaries.
What are government self-service kiosks?
Government self-service kiosks are accessible, purpose-built stations that let citizens complete tasks like requesting documentation, applying for benefits, and appealing agency decisions without waiting for staff. ReliaSource designs, prototypes, tests, manufactures, deploys, and maintains thousands of these kiosks — drawing on the same global field support infrastructure that has deployed millions of devices nationwide.
How does ReliaSource improve the citizen experience?
ReliaSource measures returns in mission terms — like session-time reductions — and scales unit efficiencies across millions of replicable tasks. It integrates AI-enabled voice and video, ServiceNow case management, Smart Office monitoring, and self-service automation, often alongside our technology modernization practice. See the full capabilities portfolio for related services.