Capability · Citizen-Facing Solutions
Citizen-Centric Technology, Measurable Impact
ReliaSource pioneers citizen-centric technologies to streamline the delivery of public services across onsite, digital, and virtual engagements. Measuring returns in mission-oriented terms — like session-time reductions — ReliaSource scales unit efficiencies across millions of replicable tasks, saving agencies millions of dollars annually.
ReliaSource's roadmaps guide investments toward the greatest addressable opportunities, the most impactful solutions, and the most efficient implementation pathways — objectively researching and refining agencies' connections to their citizens. In support of 100M+ agency beneficiaries nationwide, ReliaSource:
- Designs, prototypes, tests, manufactures, deploys and maintains thousands of self-service kiosks, applying Human-Centered Design and Accessibility principles to use cases like requesting documentation, applying for benefits, and appealing agency decisions.
- Architects Smart Office ecosystems of 5G, wireless access, RFID, surveillance, biometric authentication, and detection devices that feed AI-enabled monitoring software for real-time insight into visitor throughput and experience.
- Integrates AI-enabled voice/video (Cisco/Avaya/Microsoft) and case management platforms (ServiceNow) to promote self-service, remote, and automated processing of citizen applications — improving session times, accuracy, and satisfaction.
- Differentiates consultations with Enterprise Visualization & Optimization deliverables mapping the Baseline State, Solution State, and Strategic Transition of agencies' citizen-facing functions, yielding SMART investment plans.
Consulting expertise
Where We Add Value
- Digital Transformation
- Customer Experience
- Smart & Connected Offices
- Self-Service & Automation
- Unified Communications
- Telehealth
- Monitoring & Analytics
- Human-Centered Design
- ADA/508 Accessibility
- Process & Organizational Optimization
Our methodology
A Three-Phased Approach
- Baseline Analysis
- Solution Recommendation
- Roadmap Design
- Strategy Implementation
- Operational Refinement
Technological expertise
Platforms & Partners
Self-Service
- Kiosks — Kiosk Information Systems
- Digital Signage — Hughes, LG, Samsung
- Point of Sale — Ingenico, Zebra
- Virtual Desktop — HP
- Mobile/Web Applications
Monitoring
- RFID Readers — Zebra, Impinj
- Surveillance — LiveView Technologies
- IoT Sensors & Platforms — Cisco
- Biometric Authentication — IDEMIA
- Weapons Detection — Evolv
Unified Communications
- Contact Center — Avaya, Cisco
- Video Teleconferencing — Cisco, Microsoft, Polycom
- Digital Recording — Justice AV Solutions
- Virtual Agent — Avaya, ServiceNow
Software & Data
- Case Management — ServiceNow, Pega, Appian, Salesforce
- Intelligent Document Processing — UiPath, HyperScience
- Data Analytics — Alteryx, HubSpot
- Wireless — Cisco APs, Verizon & Cisco/Cradlepoint 5G